Shipping policy

Shipping & Collection Policy

Effective Date: 14 July 2026

Thank you for shopping with Unilever Reboot.

This Shipping & Collection Policy outlines how laptops purchased through the Unilever Reboot employee marketplace will be delivered or made available for collection.

1. Delivery Options

Employees may choose one of the following delivery methods during checkout:

Free Delivery to a Unilever Location

We offer complimentary delivery to the following Unilever locations:

Collection Location Estimated Delivery Time
61 Katherine (Johannesburg) 2–3 Business Days
Khanyisa Factory (Boksburg) 2–3 Business Days
La Lucia Ridge (Durban) 5–7 Business Days

There is no charge for delivery to any of the above locations.

Courier Delivery to Your Preferred Address

Employees may alternatively choose to have their laptop delivered to a residential or business address of their choice.

Courier delivery is available nationwide within South Africa and will incur an additional shipping charge, which will be calculated and displayed during checkout.

Estimated delivery times for courier shipments will depend on the destination and the courier service provider.

2. Order Processing

Orders are processed after:

  • payment has been successfully received;

  • the employee's eligibility has been verified; and

  • the selected laptop has been allocated to the order.

Orders are processed during normal business days (Monday to Friday), excluding weekends and public holidays.

Orders placed outside business hours will begin processing on the next business day.

3. Collection Notification

Once your laptop has arrived at your selected Unilever location, you will receive an email confirming that it is ready for collection.

Please do not travel to your selected location until you have received this notification.

4. Collecting Your Laptop

When collecting your laptop from a Unilever location, you may be required to present:

  • your employee identification or access card;

  • proof of identity; and

  • your order confirmation email.

Only the employee who placed the order may collect the laptop unless alternative arrangements have been approved in advance.

5. Courier Deliveries

If you choose courier delivery:

  • please ensure that your delivery address is complete and accurate;

  • someone must be available to receive the package during business hours; and

  • ownership and responsibility for the laptop transfer to you upon successful delivery.

If the courier is unable to complete delivery because of an incorrect address, repeated failed delivery attempts or unavailable recipients, additional courier charges may apply.

6. Delivery Timeframes

The delivery estimates provided are intended as a guide.

While every effort will be made to meet the stated delivery windows, delays may occasionally occur due to:

  • operational requirements;

  • public holidays;

  • severe weather;

  • courier delays;

  • high order volumes; or

  • circumstances beyond our reasonable control.

Delivery estimates should not be regarded as guaranteed delivery dates.

7. Inspection Upon Receipt

Employees should inspect their laptop immediately upon collection or delivery.

If the laptop does not power on upon receipt, it must be reported within 24 hours in accordance with the Return & Refund Policy.

Failure to report the issue within this period will be deemed acceptance of the device.

8. Risk and Ownership

Ownership of the laptop transfers to the employee when:

  • the laptop is collected from the selected Unilever location; or

  • the courier confirms successful delivery to the nominated address.

From that point onward, the employee assumes responsibility for the device.

9. Incorrect Delivery Information

Employees are responsible for ensuring that all delivery information provided during checkout is accurate.

Unilever Reboot is not responsible for delays or additional costs arising from incorrect or incomplete delivery information supplied by the employee.

10. Shipping Costs

Delivery Method Cost
Delivery to 61 Katherine Free
Delivery to Khanyisa Factory Free
Delivery to La Lucia Ridge Free
Courier Delivery to a Personal Address Calculated at Checkout

11. Contact Us

If you have any questions regarding the status of your order or delivery, please contact the Unilever Reboot support team using the contact details provided on the website.

Please include your Order Number when making any delivery-related enquiries.

Thank you for supporting Unilever Reboot and helping extend the useful life of corporate technology through responsible reuse.